Privacy Policy

Focus Optical is committed to protecting your privacy and handling your personal information in a safe and responsible manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and store your personal information.

What personal information we collect

We may collect personal information including, but not limited to:

  • Your name

  • Contact details (phone number, email address, postal address)

  • Date of birth

  • Health and optical information relevant to your care

  • Medicare details, private health fund details or other billing information

  • Information you provide when booking appointments, completing forms or contacting us

We only collect information that is reasonably necessary to provide our services.

How we collect your information

Personal information may be collected when you:

  • Book an appointment with us

  • Attend a consultation

  • Complete patient forms

  • Contact us via phone, email or our website

  • Purchase products or services

Where possible, we collect information directly from you.

How we use your information

We use your personal information to:

  • Provide optometry and eye care services

  • Maintain accurate patient records

  • Communicate with you about appointments, care or products

  • Process payments and health fund claims

  • Meet our legal and professional obligations

We do not use your information for marketing purposes without your consent.

Disclosure of personal information

We may disclose your personal information to:

  • Other healthcare providers involved in your care

  • Medicare, private health insurers or regulatory bodies

  • Service providers who assist with practice operations (such as IT or practice management software), where required

We do not sell or rent your personal information to third parties.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Information may be stored electronically or in hard copy, and access is restricted to authorised personnel only.

Accessing and correcting your information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate. Requests can be made by contacting us using the details below.

Website and cookies

Our website may use cookies to improve functionality and user experience. Cookies do not identify you personally.

Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Contact us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Focus Optical
Email: reception@focusopticalalbany.com.au
Phone: 08 9842 6499